Troubleshooting
Find the cause of common setup and delivery problems.
Widget does not appear
Find why the Slingshot signup form is missing from an unavailable product page.
Signup was not recorded
Troubleshoot a storefront confirmation that does not produce a matching record in Slingshot.
Restock did not trigger notifications
Check inventory, product availability, queued messages, and plan limits after a Shopify restock.
Wrong product or variant was notified
Verify the shopper’s original selection and Shopify variant mapping when a notification looks incorrect.
Email is delayed, failed, or missing
Diagnose queued notifications, sending failures, bounces, and messages that never reach the inbox.
Email arrives in Spam or Promotions
Improve recognition and authentication when notification emails are filtered away from the primary inbox.
Domain verification fails
Fix missing or conflicting DNS records when a Scale sending domain will not verify.