Open Notifications to follow individual messages and Customizations → Campaigns to review notification activity in context.
Common notification states
- Scheduled or queued: Slingshot is preparing the message or waiting for a required condition.
- Sent: The receiving mail service accepted the message for delivery.
- Delivered: The receiving service reported delivery.
- Failed: The message could not be sent or delivered.
- Clicked: The shopper opened a tracked product link.
- Converted: Slingshot attributed a later purchase to the notification.
Sent does not guarantee that an email appears in the primary inbox. Mail providers can place it in Promotions, Spam, or another category.
Review a campaign
- Open Customizations → Campaigns.
- Select the relevant restock activity.
- Compare recipients, delivery results, clicks, and conversions.
- Open failed records to identify a shared cause.
If notifications remain scheduled
Check Settings → Store information for a complete business address and review your plan’s email allowance. Slingshot may hold notifications when required information is incomplete or a limit is reached.