Every plan includes the public Help Center. Human troubleshooting support is included only with a paid plan.
Plan overview
| Plan | Monthly emails | Products | Locales | Main additions |
|---|---|---|---|---|
| Free | 50 | 25 | 1 | Core signup and email experience with Slingshot branding |
| Growth | 1,000 | 100 | 3 | Premium templates, branding removal, email support |
| Scale | 5,000 | Unlimited | 5 | Custom sending domain, advanced capabilities, priority support |
Your in-app billing page shows your current plan, usage, price, and the authoritative limits for your subscription.
Human support
- Free: Self-service Help Center. Human support is not included for setup or troubleshooting.
- Growth: Email support with a target first response within 2 business days.
- Scale: Priority email support with a target first response within 1 business day.
Response times are targets, not resolution guarantees. Complex delivery or Shopify issues can require investigation by another provider.
Exceptions for all stores
You can report a security or privacy concern, a billing problem, or a suspected app-wide outage even when you use Free. These exceptions do not include store-specific setup or customization help.
Trials
Paid plans may include one 14-day trial per store. Shopify confirms any trial and charge before you approve a subscription.